Secret Writing Retreats Customer Privacy Notice

 

This privacy notice tells you what to expect us to do with your personal information.

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• Contact details

• What information we collect, use, and why Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• How to complain

• Contact details

Email secretwritingretreats@gmail.com

 

What information we collect, use, and why ​

We collect or use the following information to provide services and goods, including delivery:

Names and contact details

Addresses Purchase or account history

Payment details (including card or bank information for transfers and direct debits)

Health information (including dietary requirements, allergies and health conditions)

Health and safety information

Account information Information relating to loyalty programmes

Website user information (including user journeys and cookie tracking)

Photographs or video recordings

Information relating to compliments or complaints

Information relating to sponsorship

We also collect or use the following information to provide services and goods, including delivery:

Health information

 

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details

Addresses

Payment details (including card or bank information for transfers and direct debits)

Purchase history Account information, including registration details Information used for security purposes

Marketing preferences

We also collect or use the following information for the operation of customer accounts and guarantees: Health information

 

We collect or use the following information for service updates or marketing purposes:

Names and contact details

Addresses

Marketing preferences

Location data

Recorded images, such as photos or videos

Purchase or viewing history

Website and app user journey information

Information relating to sponsorship

Records of consent, where appropriate

 

We collect or use the following information to comply with legal requirements:

Name

Contact information

Financial transaction information

Health and safety information

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We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details

Address Account information

Purchase or service history

Relevant information from previous investigations

Customer or client accounts and records

Financial transaction information

Information relating to health and safety

Correspondence

Lawful bases and data protection rights

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Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

 

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

 

Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

 

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

 

Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

 

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

 

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

 

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: Letting people know about upcoming events they may be interested in and any information relating to dietary requirements or accessibility to ensure an enjoyable experience for paying customers.

 

Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: Letting people know about upcoming events they may be interested in

 

Our lawful bases for collecting or using personal information for legal requirements are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

Where we get personal information from: Directly from you

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How long we keep information: 12 months

 

Others we share personal information with (photos, testimonials, videos etc):

Publicly on our website, social media or other marketing and information media,

Dietary requirements and accessibility information may be shared with our suppliers and service providers.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:  ​

 Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated 12 January 2025